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BWP

Shipping & Delivery Policy

Last Updated: 6/11/2025

At GABSKICKS, we strive to deliver your order as quickly and safely as possible.

Shipping Areas

Current Shipping Coverage

We currently ship to:

Within Botswana

Processing Time

Order Processing
How long it takes to prepare your order for shipment

• Orders are processed within 1-3 business days (Monday - Saturday)

• Orders placed on weekends or holidays are processed on the next business day

• You will receive an order confirmation email immediately after placing your order

• You will receive a shipping confirmation with tracking number once your order ships

Shipping Methods & Delivery Times

Standard Shipping
Cost:P70 (Free over P150)
Delivery Time:5-7 business days
Tracking:Included
Express Shipping
Priority handling included
Cost:P120
Delivery Time:2-3 business days
Overnight Shipping
Cost:P150
Delivery Time:1 business day

Shipping Costs

Cost Calculation
Shipping costs are calculated based on:

• Destination address

• Package weight and dimensions

• Selected shipping method

• Order value

Final shipping cost will be calculated at checkout.

Free Shipping

Standard shipping is free on orders over P150.

Order Tracking

Tracking Your Order
1

Email Notification

You'll receive a tracking number via email when your order ships

2

Account Dashboard

Log in to view order status and tracking

3

Tracking Page

Visit our Order Tracking page and enter your order number

4

Carrier Website

Use your tracking number on the carrier's website for detailed updates

Tracking Updates

• Tracking information updates within 24-48 hours after shipping

• Carrier delays may affect tracking accuracy

• Contact us if tracking hasn't updated after 48 hours

Delivery Information

Delivery Address

• Provide accurate and complete delivery address

• Include apartment/unit numbers if applicable

• Verify address before completing order

• We cannot modify address after order ships

Failed Deliveries

If delivery fails due to:

• Incorrect Address: Customer pays redelivery fees

• Recipient Unavailable: Carrier will attempt redelivery or hold at facility

• Refused Package: Return shipping and restocking fees may apply

Package Security

• Signature may be required for high-value orders

• Delivery to secure locations (doorman, reception) is considered complete

• We recommend providing a secure delivery location

• Not responsible for stolen packages after confirmed delivery

Delays and Issues

Potential Delays
Delivery may be delayed due to:

• Weather conditions

• Natural disasters

• Carrier delays

• Customs processing (international)

• High-volume shipping periods (holidays)

• Incorrect or incomplete address

• Failed delivery attempts

Lost Packages

If your tracking shows delivered but you haven't received it:

  1. 1. Check with household members
  2. 2. Check surrounding areas
  3. 3. Contact your building management
  4. 4. Wait 24-48 hours for potential carrier delays
  5. 5. Contact us within 7 days to file a claim
Damaged Packages

If your package arrives damaged:

  1. 1. Take photos of damaged packaging and product
  2. 2. Do not discard packaging
  3. 3. Contact us within 48 hours of delivery
  4. 4. We'll arrange replacement or refund
Our Responsibility

• We are responsible for packages until confirmed delivery

• Carrier delays beyond our control are not our responsibility

• Weather or natural disaster delays are not our responsibility

• We will work with carriers to resolve issues

Special Situations

Multiple Items

• Orders with multiple items may ship separately

• You may receive multiple tracking numbers

Pre-Orders and Backorders

• Estimated ship dates are provided at time of order

• You'll be notified of any changes to estimated ship dates

• Option to cancel if delays are unacceptable

Holidays and Peak Seasons

Shipping times may be longer during:

• Holiday seasons (Christmas, New Year, etc.)

• Major sales events

• Peak shopping periods

Order early during these times

Contact Us

Shipping Questions
If you have questions about shipping or need assistance:
Phone:+267 74402539
Live Chat:Available on our website during business hours

Provide When Contacting:

• Order number

• Tracking number (if available)

• Detailed description of issue

• Photos (if applicable)

Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.

For more information: