Last Updated: 5/11/2025
At GABSKICKS, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to assist.
• Returns must be initiated within 5 days of delivery date
• Items must be returned within 5 days of receiving return authorization
• Late returns may not be accepted
GABSKICKS - Returns Department
Shop no 23, Riverwalk
Gaborone, Botswana
Important: Include your Return Authorization Number with your return!
❌ Final sale/clearance items (marked "Final Sale")
❌ Customized or pre-ordered products
❌ Items without original tags or packaging
❌ Items showing signs of wear
❌ Items purchased more than 5 days ago
❌ Gift cards or promotional items
❌ Items damaged due to customer misuse
• Email: gabskicks22@gmail.com
• Phone: +267 74402539 / 72203717
• Provide your order number and reason for return
• We'll review your request within 24-48 hours
• You'll receive return instructions and authorization number
• Do not ship items without authorization
• Pack items securely in original packaging
• Include all accessories and documentation
• Include return authorization number inside package
• Use provided return label (if applicable)
• Ship to the address provided in return instructions
• Keep tracking number for reference
• We'll inspect returned items within 2-5 business days
• Refund will be processed once inspection is complete
• You'll receive confirmation email
✓ Item is defective or damaged
✓ Wrong item was sent
✓ Our error in any way
• Change of mind
• Ordered wrong size
• No longer want item
• Any reason not caused by our error
• Use trackable shipping method
• Insure high-value returns
✓ Requested within 5 days of delivery
✓ Item is in stock in desired size
✓ Item meets all return conditions
Note: Exchanges for different products may be processed as return + new order. Price differences will be charged/refunded accordingly.
• Refunds are issued to original payment method or favorable refund method as agreed with the client
• Cannot be refunded to a different person
Full Refund includes:
• Product price
• Inspection: 3-5 business days after receiving return
• Refund Processing: 1-2 weeks business days after approval
Total Time: Up to 1-2 weeks from the date you ship your return
If you return only some items from an order:
• Refund for returned items only
If you receive a defective item:
If item arrives damaged:
If we sent the wrong item:
• Return shipping and restocking fees may apply
• Refund issued after package returns to us
• Original shipping costs are non-refundable
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting. Your use of our services after changes constitutes acceptance of the modified policy.
Contact our customer service team - we're here to help!
Phone
+267 74402539 / 72203717
For shipping information, see our Shipping Policy
For general terms, see our Terms of Service